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AKeDLI PRO

Akedli is an AI sales agent for WhatsApp, Messenger and Instagram that answers customers around the clock in Darija, Arabic and French. It is built for e-commerce merchants who sell through messaging apps and need to capture leads and hand orders to carriers without manual work.

Software & IT Businesses (B2B)Verified profile

Customer problems it addresses

  1. 1

    Merchants selling on WhatsApp and Instagram answer messages by hand, so leads that arrive at night or during peaks are lost.

  2. 2

    Collecting name, phone and address for every order is repetitive and error-prone, and typing mistakes become failed deliveries.

  3. 3

    Pushing confirmed orders to each carrier's platform is manual work that does not scale past a few dozen orders a day.

  4. 4

    Customers write in Darija and expect a reply in their language, which generic chatbots handle badly.

How it works

The merchant connects its messaging channels and imports its catalogue; the agent then replies to customers, collects name, phone and address, and sends orders to more than ten carriers including Yalidine, Maystro, ZR Express and Zimou.

Challenges for the company
  • WhatsApp account bans are a constant risk for automated messaging; anti-ban protection has to keep up with policy changes.
  • Keeping integrations working with more than ten carriers means maintaining many unstable third-party APIs.
  • Pricing has to stay below the cost of a human confirmation agent to convince small merchants.

Summary by TechEco DZ, not a statement by the company.

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